Make Your Patient Statements Work Harder

Brian Washa & Patrick Maurer

As patient balances climb, so does the cost to collect. So it’s common practice for providers to seek a lower-costsolution to print and mail their statements. However, cost reduction generally necessitates a move to lower-performing statements. The result is net-neutral financial results at best. In fact, costs may become higher overall as a result of extended billing cycles. In addition, more balances become bad debt.

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