How to improve the patient financial experience? Give them a voice

Becker's Hospital Review

American households will receive more than 25 billion invoices and statements this year.

Recent trends show that around 15 percent of these bills will go uncollected by providers. There are a myriad of reasons for this – from general confusion about the payment process, to unnecessarily complex invoices to important bills simply getting lost in the shuffle during the everyday chaos of life.

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